Returns and Refunds

-According to Romanian Law, Ordinance 34/2014, art.16, letter c), personalized products, i.e. made to measure (thus pressing the MADE TO MEASURE button) are NOT returned.
So if you do not fit into the standard size chart, it is very important that you carefully provide us your size and dimensions when placing your order.
It is also very important to re-check the order details in the confirmation e-mail, especially if you want a made to measure dress, in a different color combination or you want to customize the model (neckline, sleeve, skirt length, etc).

-If you have ordered the standard model presented on the site, in standard size (without leaving your dimensions) and the product does not fit you, contact us at
-Return is accepted within 15 days of receiving your order.
-After receiving the Hira Design return confirmation, repackage the product(s) in the original packaging.
-The product must be unused, in perfect condition, with the labels intact as on delivery and reach us via an agreed courier, sent and paid for by you.
-We will provide the return address by email.
-The money will be refunded to the bank account specified by you within 15 calendar days of receiving the withdrawal notification.

*Hira Design products are 90% handmade, so no one product is the same. There may be small differences in floral applications, depending on the size selected.